Question 1

What countries do you provide immigration and visa assistance for?

Accepted Answer

Fenelon Global Services assists clients with immigration and visa processes for multiple destinations worldwide, including Brazil, Canada, the United States, European destinations, and other countries. Services and requirements vary by destination and individual circumstances.

Question 2

How do I get started?

Accepted Answer

Start by booking an online consultation. We will review your situation, travel or immigration goals, and available documentation, then explain the appropriate next steps for your case.

Question 3

Do you provide multilingual support?

Accepted Answer

Yes. We currently provide client support in English, French, Haitian Creole, and Portuguese. Additional language support may be added as our services expand.

Question 4

Can you help prepare my documents?

Accepted Answer

Yes. We can assist with reviewing, organizing, preparing, and translating documents based on the requirements of your application. We also help clients identify missing or incomplete documentation before submission.

Question 5

Do you guarantee visa or immigration approval?

Accepted Answer

No. Fenelon Global Services does not guarantee visa, immigration, residency, or permit approval. Final decisions are made exclusively by the relevant embassy, consulate, immigration authority, or government agency. Our role is to provide professional assistance and help clients prepare their applications accurately.

Question 6

How do consultations work?

Accepted Answer

Consultations are available online and can be scheduled through our booking system. During the consultation, we discuss your situation, destination, goals, and available documents and explain possible next steps.

Question 7

Can I contact you before booking a consultation?

Accepted Answer

Yes. You can contact Fenelon Global Services through WhatsApp, email, or the website contact form for general questions. For detailed case evaluations and personalized immigration guidance, a consultation may be required.

Question 8

What immigration and travel services do you provide?

Accepted Answer

Our services may include immigration consultations, visa application assistance, document preparation, invitation letters, travel documentation support, translations, family reunification assistance, and other immigration-related services depending on the destination and individual case.

Question 9

Can you help with family reunification?

Accepted Answer

Yes. We can assist eligible clients with understanding family reunification requirements, organizing supporting documents, and preparing for the applicable immigration process. Eligibility and requirements depend on the destination country and family circumstances.

Question 10

Can you assist clients who live outside Brazil?

Accepted Answer

Yes. Fenelon Global Services is designed to serve clients internationally. Because many of our services and consultations are provided online, clients can contact us from different countries.

Question 11

Do you offer services for corporate clients?

Accepted Answer

Yes, we provide specialized services for corporate clients, including employee relocation support, work visa applications, and compliance consulting.

Question 12

What is the process for booking a consultation?

Accepted Answer

To book a consultation, visit our website and navigate to the 'Book a Consultation' page. Select a suitable date and time, provide your details, and confirm your booking. You will receive a confirmation email with further instructions.

Question 13

What languages do you support for consultations?

Accepted Answer

We offer consultations in English, French, Haitian Creole, and Portuguese to accommodate our diverse clientele.

Question 14

How can I contact your team for urgent inquiries?

Accepted Answer

For urgent inquiries, you can contact us directly via WhatsApp or email. Our contact details are available on the 'Contact' page of our website.

Question 15

What types of visas can you assist with?

Accepted Answer

We assist with a variety of visa types, including tourist visas, work visas, student visas, and family reunification visas. Our services are tailored to meet the specific requirements of each visa type.

Frequently Asked Questions

Frequently asked questions