Terms of Service
1. Introduction
Welcome to Fenelon Global Services. These Terms of Service govern your access to and use of our website and professional consulting services. By engaging our services or using our website, you agree to be bound by these terms. If you do not agree to any part of these terms, please do not use our services.
2. Scope of Services
Fenelon Global Services provide professional immigration, visa, travel assistance, and document preparation support. Important Disclaimer: While we provide expert guidance based on current regulations, Fenelon Global Services does not guarantee the approval of any visa, residency permit, immigration application, or government decision. All final decisions are made by relevant government authorities.
3. Use of Our Website and Services
You agree to use our website and services only for lawful purposes. You are prohibited from using the site to engage in fraudulent activity, misrepresent your identity, or attempt to compromise the security of our digital platforms.
4. Client Responsibilities
Clients are responsible for providing all required documentation in a timely manner, attending scheduled consultations, and following the specific procedural guidance provided by our consultants. Failure to provide necessary information may delay or negatively impact your application process.
5. Accuracy of Information and Documents
You represent and warrant that all information and documents provided to Fenelon Global Services are true, complete, and accurate. We are not liable for any application denials or legal consequences resulting from false, misleading, or incomplete information provided by the client.
6. Consultations and Communication
Consultations are conducted via professional digital channels or phone. Communication is available in English, French, Haitian Creole, and Portuguese. We aim to respond to all inquiries promptly during standard business hours.
7. Service Fees and Government Fees
Our service fees cover professional consulting and document preparation. Please note that government filing fees, embassy fees, and third-party costs are separate and are the sole responsibility of the client. These external fees are not included in our professional service quotes unless explicitly stated.
8. Cancellations, Changes, and Refunds
Consultation fees and service deposits may be non-refundable once work has commenced or a dedicated time slot has been reserved. Specific refund policies for comprehensive service packages will be provided at the time of engagement.
9. Third-Party Services and Links
Our website may contain links to government portals or third-party resources. Fenelon Global Services is not responsible for the content, privacy policies, or reliability of these external entities.
10. Intellectual Property
All content on this website, including text, graphics, logos, and service descriptions, is the property of Fenelon Global Services and is protected by international copyright laws. Unauthorized reproduction is prohibited.
11. Limitation of Liability
To the maximum extent permitted by law, Fenelon Global Services shall not be liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount of professional service fees paid by the client. As stated, we provide consulting assistance and do not guarantee official government outcomes.
12. Data Protection and Privacy
Your privacy is important to us. Please refer to our separate Privacy Policy page for detailed information on how we collect, use, and protect your personal data during the consultation process.
13. Changes to These Terms
Fenelon Global Services reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of the revised terms.
14. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at info@fenelonglobalservices.com.