Privacy Policy
At Fenelon Global Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our professional immigration and travel assistance services.
1. Information We Collect
Information You Provide: We collect information that you voluntarily provide to us when scheduling consultations or utilizing our services. This includes contact details, consultation history, immigration and travel documentation details, uploaded documents required for processing, and payment-related information shared during our engagement. Information Collected Automatically: When you access our website, we may automatically collect certain data regarding your usage and device. This includes your IP address, browser type, operating system, referring URLs, and information about your interactions with our site through cookies and similar analytics technologies.
2. How We Use Your Information
We use the information we collect to provide and improve our services, including processing visa applications, drafting documentation, and managing consultations. We also use your data to communicate with you about your case, respond to inquiries, process payments, and ensure compliance with our professional obligations.
3. Legal Basis and Data Integrity
We process your personal data based on the necessity of performing our services, fulfilling our contractual obligations to you, and protecting our legitimate professional interests. Fenelon Global Services does not sell clients’ personal information to any third parties for marketing or other purposes.
4. Third-Party Services and Payments
Service Tools: We utilize trusted third-party tools to facilitate our operations, including Google Calendar for scheduling, WhatsApp for secure messaging support, and professional email systems for case updates. Payments: Payment-related information is processed through secure third-party providers. Fenelon Global Services does not store full payment card details on our own servers. Cookies: Our website uses cookies to enhance user experience and analyze traffic. You can manage your cookie preferences through your browser settings.
5. Data Sharing and Security
We share your data only with specific service providers who assist in our operations or when legally required by government authorities or judicial processes. We implement robust technical and organizational security measures to protect your digital and physical records. We retain your information only as long as necessary to provide our services and meet legal or regulatory retention requirements.
6. Your Rights and International Clients
You have the right to access, update, or request the deletion of your personal information, subject to legal limitations. As we serve international clients, your data may be transferred across borders to facilitate your applications. Our services are not directed to children under the age of 18, and we do not knowingly collect data from minors.
7. Contact Us
We may update this policy periodically to reflect changes in our practices. If you have any questions or wish to exercise your rights, please reach out to us at info@fenelonglobalservices.com.